PeerSpot defines a particular policy focusing on the modus operandi for the meeting between the Provider and the Seeker. This document aims to facilitate a smoother meeting setting and execution.
Definitions:
Account Reconciliation Period: Time within which the Member’s Account will be reconciled with reference to the Payment made to PeerSpot or the Payment Received from PeerSpot, on account of the services availed or offered or promoted.
Active Member: A member is said to be Active, if he/she has linked the bank account in the Profile settings.he/she signs-up at least once in 12 months
Engaged Member: A member is said to be Engaged, if he/she has not “Unsubscribed” the PeerSpot Newsletter and he/she posts relevant feedback after each of the meetings, if any, be it as a Seeker or as a Provider
Inactive Member: A member who is not active, is termed as an Inactive Member.
Member: Any person who uses PeerSpot, by opening an account on the website/mobile app of PeerSpot is termed as a Member or Existing Member.
Non-compliance to the Terms and Condition: In case of not agreeing to comply with any of the PeerSpot Policies or Agreement, it’d be treated as “non-compliance to the Terms and Condition”.
Payment Disbursement Period: Period during which PeerSpot would release the payable amount to the Provider (against the Provider Fees received from the Seeker), and payment amount to the Referee (against the Referral Rewards received on account of earning by the Referred Member as a Provider).
Payment Gateway Charges: The Payment Gateway service provider charges for their services towards unification of the digital payment. Such charges are to be paid by the Seeker, in addition to the Provider Fees and PeerSpot Commission. Such charges would be shown inclusive of all applicable taxes.
PeerSpot Commission / Commission: An amount charged by PeerSpot to the Seeker, towards connecting her/him to the Provider, under the scope, agreement, and policy of PeerSpot. Over and above the Fees charged by the Provider, the Seeker also needs to pay the Commission to PeerSpot. This Commission would be exclusive of the applicable taxes.
Privacy Policy: The document termed as “Privacy Policy” as charted by PeerSpot.
Program: PeerSpot Referral Program, under which PeerSpot offers an opportunity to the members to earn rewards by promoting PeerSpot via sharing their referral code to the new joining members.
Promotion Code: PeerSpot may from time to time make available, directly or through a third party, gift cards or codes or coupons which would be redeemable for a specified Paid Service for a predefined period of time. Such code would be termed as a “Promotion Code”.
Provider: A member who is approached by another member for a meeting. The Provider is paid by the Seeker. The Provider is approached by the Seeker for such meetings for validation/ideation/discussion/take opinions/knowledge sharing/business dealing/etc.
Provider Charges / Provider Fees: An amount charged by the Provider towards sharing his time and knowledge with the Seeker. Provider Charges are to be paid by the Seeker. Such charges would be shown inclusive of all applicable taxes.
Referral Code: It’s a unique alphanumeric code, auto-generated by PeerSpot once the user profile is created. Member may this referral code for inviting people to PeerSpot. A member will require to use the same code to earn referral rewards under the Program.
Referee: An individual who invites a person to join PeerSpot, by offering her/his Referral Code.
Referred: An individual whom a PeerSpot member invites to join PeerSpot using her/his Referral Code.
Referral Rewards: The monetary amount a Referee earns as per the eligibility criteria and Referral Reward percentage defined. Such Referral Rewards will be paid to the referee, out of the Commission PeerSpot charges, which the Referee would earn when the Referred will be paid by a Seeker, under the defined terms.
Rules of the Meeting: A Policy, defining the Rules and Regulations governing the Meeting between the Provider and the Seeker.
Terms and Conditions: The “Privacy Policy”, the “User Agreement”, the “Payment and Refund Policy”, etc. kind of any such Policy or Agreement which are binding to the Member towards the use of PeerSpot – are collectively termed as the “Terms and Conditions”.
Seeker: A member who approaches another member for a meeting. The Seeker pays the fees.
Unengaged Member: A member who is not engaged is termed as an Unengaged Member.
User Agreement: The document termed as “User Agreement” as charted by PeerSpot.
The one who seeks for knowledge/advice/information/business/deals/etc. Would always seek for suitable professionals. And hence the meeting will always be initiated by the Seeker.
Profile exploration:
The Seeker will explore the profiles of the professionals, depend upon the areas of one’s interest, expertise sought and the Provider Fees. Using various keywords, suitable profiles may be explored.
Meeting Request and Acceptance:
Once the professional is spotted by reviewing different profiles, the Seeker would send a “Meeting Request” to such Provider. Meeting Request can be sent from the PeerSpot platform, using Web Application, or Website or Mobile Application. The Provider Fees, set at the time of Seeker sending the request, would be considered the concluded and accepted Provider Fees to both the Provider and the Seeker. Similarly, PeerSpot Commission and Payment Gateway charges, shown at the time of final payment would be considered and accepted to both the Seeker and PeerSpot. PeerSpot would, in turn, make such set Provider Fees to the Provider, and not any other (amended or edited fees thereafter).
Such Meeting Request may either be accepted or be rejected by the Provider. Acceptance to the Meeting Request by the Provider means, acceptance to the Provider Fees and a readiness for a meeting. Such acceptance would ask the Seeker to proceed for payment, followed by setting up a meeting.
The outcome of this process may be notified via SMS / e-mail / notification (App or web) as “Meeting Request and Acceptance”. For any such Meeting Request, for the acceptance or rejection, PeerSpot does not take any responsibility.
Chat Enable:
Meeting Acceptance enables “Chat Option”. Both the Seeker and the Provider can engage in chatting over PeerSpot and may fix their meeting schedule. The outcome of this process may be notified via SMS / e-mail / notification (App or web).
Payment:
The Seeker who gets a Meeting Request Acceptance will only get access to the payment gateway to continue for payment. Such disbursed payment would come to PeerSpot, and in turn, upon confirmation from both in regard to confirmation to meeting commencement and successful completion, would be released to the Provider.
The Seeker would make as shown. Once the payment will get processed, both the Seeker and the Provider will be notified. The outcome of this process may be notified via SMS, e-mail or notification (App or web) as “Payment Receipt Confirmation”.
Providers must not entertain any meeting request until the Seeker makes payment (as acknowledged by PeerSpot over email and SMS). Any such meeting being executed by the Provider, for which the Seeker has not made payment, PeerSpot will not be liable to reimburse such meeting fees to the Provider.
Meeting Confirmation:
Once mutually confirmed, the Seeker is require to send the “Meeting Confirmation” to the Provider. While confirming the meeting, the Seeker would require to select the date, time and venue. This message is termed as “Meeting Confirmation Request”. It’s generated by the Seeker only. Thus, the chosen details will be sent to the Provider. Upon acceptance to the Meeting Confirmation Request.
Upon acceptance and confirmation of the request, “Meeting Confirmation” will be sent to the Seeker. By chance, if the Provider is not comfortable to the proposed schedule, one may propose another schedule, rejecting the Meeting Confirmation request from the Seeker. Either the Seeker or the Provider may fix and propose the meeting schedule, and the other party would respond it by either accepting it or by rejecting/rescheduling it.
In case of rejection/rescheduling, both the Seeker and the Provider will be notified about the rejection/rescheduling.
The outcome of this process may be notified via SMS / e-mail / notification (App or web) as “Meeting Confirmation”. Here either the Provider or the Seeker may set Meeting reminder as well. Such reminder may be applicable to the one or both, as may be selected.
In case of virtual meeting, PeerSpot encourages peers to execute the virtual meeting using the built-in Audio-Video tool. Executing virtual meeting over any such medium, i.e. personal phone number / whatsapp call / skype / hangout / etc may not ensuring privacy.
Meeting Reminder:
As per the set meeting reminder, either the Seeker or the Provider or both will be notified. Such notification may be notified via SMS / e-mail / notification (App or web) as “Meeting Reminder”.
Meeting Initiation:
On the given date and time, the meeting is expected to get initiated. PeerSpot would consider the Meeting Initiation only when it’ll be initiated by both the Parties. Meeting initiation time would be treated as an average of the time punched by the Provider and the Seeker.
PeerSpot would wait for the meeting to initiate within 30 minutes of the given time. In case of not receiving confirmation from either party or both the parties, PeerSpot would consider the meeting as canceled and the payment would be processed as per the “Payment and Refund Policy”. Either the Seeker or the Provider may reschedule the meeting, in the event of any unforeseen circumstances due to which the meeting could not be taken place. However, such actions are proposed to be taken within 30 minutes of the Meeting Schedule time. Any action beyond that would be treated as Meeting cancellation by the party who did not initiate the meeting.
In case, if the Provider changed the Provider Fees” in between, the Provider will have to adhere to the committed Fees only for the given meeting to the Seeker, though rescheduled. Delaying the meeting for more than 3 times by a party (either the Seeker or the Provider) would lead to be treated as “Meeting Cancellation”.
In case of Meeting Reschedule, it’d follow the same rules as stated earlier. The outcome of this process may be notified via SMS / e-mail / notification (App or web) as “Meeting Initiation” or “Meeting Cancel” or “Meeting Reschedule”, as may be applicable.
Any charges towards the meeting expense - e.g. meeting room, cafe, hotel, restaurant, etc. - are to be borne by either or both the parties as mutually agreed; and PeerSpot would play absolutely no role in this. PeerSpot is not liable to reimburse any such cost pertaining to the meetings between the Seeker and the Provider.
Meeting Completion:
Upon completion of the meeting, the Seeker and the Provider are expected to confirm “Meeting Completion” in the app or on the website. Meeting Completion request by either party would be treated as the Meeting got completed.
The outcome of this process may be notified via SMS / e-mail / notification (App or web) as “Meeting Completion”.
Feedback and Review:
Once the Meeting will get completed, PeerSpot would ask for
Feedback on the experience of PeerSpot
Review of the Seeker/the Provider
The Feedback to PeerSpot would help PeerSpot in
Improving upon the platform features
Proper process transition
New experiences
New ideas to be executed on PeerSpot platform
The Review on the Seeker would help the fellow Members in
Knowing the punctuality of the Seeker
Cooperation and humbleness to seek for knowledge/information/advice/guidance
The Review on the Provider would help the fellow Members in
Knowing the punctuality of the Provider
How good knowledge the Provider poses in the field mentioned in one’s profile
(to Provider) in improving upon the ability to deliver the knowledge to the Seeker
(to Provider) in improving upon the content that was delivered to the Seeker
A successful completion is the one, in which both the Seeker and the Provider has filed for Feedback on PeerSpot and Review of the other party.
Payment Disbursement:
Once the meeting will get completed “successfully” (after the Feedback & Review submission), within 24 hours, PeerSpot will release the payment to the Provider, as confirmed with the Seeker while fixing the Meeting. The outcome of this process may be notified via SMS / e-mail / notification (App or web) as “Payment Disbursement”.
Referral Reward Disbursement:
Once the meeting will get completed “successfully” (after the Feedback & Review submission), and payment to the Provider is processed successfully, within 24 hours, PeerSpot will release the payment to the Referee. The outcome of this process may be notified via SMS / e-mail / notification (App or web) as “Reward Disbursement”.
PeerSpot reserves the rights to bring amendments into the Meeting procedures and Policies without prior notice, without giving any reason or justification, whatsoever, to of the Members.